1.1. Due to huge demands in the global supply chain network, shortages in raw materials (from cardboard and metal to electronics and componentry) have led to a demand that far exceeds supply and as a result we are seeing a global increase in all costs from our suppliers. Therefore we have instituted a SUPPLY CHAIN FEE of €15.00 per order. This has been a difficult decision, but we make it to ensure we can continue to be your number one supplier of choice.
2. Surplus Standard Delivery Time:
2.1 We ship thousands of units every day and all of them go through the same strict Quality Assurance system. To complete Quality Control and Testing, we require 1-2 business days for RQANS1, 2-5 business days for RQANS2, and 2-10 business days for RQAUS1.
2.2 If your order is not a true Emergency, then Radwell.de will make every effort to ship within 48 hours of your order being confirmed, at no extra charge. Emergency same day Quality Control/Testing delivery time is only available where an Express Fee is charged.
2.3 If you request us to ship the item(s) by UPS Next Day or Second Day Air (etc.) without choosing to pay the Rush Fee, the lead time will be 2-10 business days before we ship. If you need us to ship within 24 hours of your order please contact your sales representative or email [email protected] or call 01782 576800 or +44 1782 576800 and request Emergency Rush Service.
3. Delivery Time on Factory New Products (FNFP):
3.1 Order shipment will be confirmed before the end of the next business day.
4. Emergency EXPRESS Service:
4.1 Same Day Quality Control, Repair and Testing lead time is Available. We can ship same day on emergency orders received prior to 3 p.m. EST (U.S.). Rush Fee is 20% of order volume (€75.00 minimum)(limited to product/repair availability).
4.2 Rush Surplus Orders Received after 3 P.M. GMT Ship the next business day with Rush Fee applied.
5. Please Read - Express Order Statement:
5.1 Radwell.de would like to meet your order needs in the best way possible. We must therefore include a surcharge for same day Quality Control/Testing to protect true machine down high priority shipping requests. We do this to guarantee a customer in a true crisis situation priority shipment.
5.2 Every item leaving Radwell.de must be reviewed and tested by Quality Control and be packaged and inspected before leaving the building. We charge a 20% surcharge to prevent the system from accepting non-critical orders as express orders.
5.3 We handle 20-30 true same day emergencies everyday. We ship thousands of units everyday and all of them go through the same Quality Control system. We must therefore make a surcharge for moving a unit to the front of the line and directly to a Quality Control Team Member.
5.4 Radwell.de will make every effort to ship units not required for a true emergency within 48 hours of your order being confirmed and with no surcharge being made.
6. Payment for goods and payment of applicable taxes:
6.1 The customer confirms that any supplied credit card or similar information is true and correct and that the customer has all rights to these, that all charges will be honoured by the customer's credit card company and that it will pay all credit card fees as charged.
6.2 Customers shall also pay all applicable sales taxes. Customers shall indemnify, defend and hold Radwell and its personnel harmless against any claims against some or all of these in relation to this.
7. International Orders
7.1 Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country.
7.2 Customs clearance charges must be paid by the recipient. We have no control over these charges and are unable to predict the levels of these charges.
7.3 Customs policies vary widely from country to country. Please contact your local customs office for information. Customs clearance payments and/or procedures may result in delays beyond our delivery estimates.
7.4 Credit Card verification may take up to 72 hours. Wire Transfers: Allow 3 - 5 business days for receipt of funds.
7.5 Radwell International’s Emergency Testing Service will expedite the orders, sales, processing, testing, quality assurance, and packaging processes but will not expedite the Credit Card Verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are separate processes/businesses from those of Radwell International, LLC
7.6 This transaction shall become immediately void and unenforceable if any part of this transaction contravenes U.S. Export laws.
8. Minimum Order Charge
8.1 There is a €40.00 minimum order requirement to ensure we maintain a high quality process.