Product Conditions Described

New

RPMFN1
Radwell Preferred Manufacturer Factory New Level 1
  • Radwell is an authorized distributor for these Manufacturers;
  • Radwell sources these products direct from the Manufacturer;
  • The products are Factory New in Box products;
  • Radwell's QA department recommends this product due to its superior quality and product offering;
  • Radwell provides engineering services for customers looking to upgrade or replace unsatisfactory parts with these direct lines;
  • Ships same day if in stock and ordered by 3:00 p.m. EST. Otherwise, Manufacturer lead times may apply;
  • The Manufacturer's original warranty will apply.
RISCN1
Radwell Independent Supply Chain New Level 1
  • Radwell is not an authorized distributor or an affiliate of the Manufacturer of RISCN1 products;
  • Radwell sources these products through independent channels including resellers, the original manufacturer (not as an authorized distributor), and online marketplaces, allowing Radwell to obtain competitive buying rates;
  • The products are genuine, new in box, and unused;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • For quality assurance purposes, some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RISCN1 products to RPMFN1 lines;
  • Ships same day if in stock and ordered by 3:00 p.m. EST. Otherwise Supply Chain lead times apply;
  • All RISCN1 items purchased from Radwell International are covered by Radwell's industry-leading Radwell Quality Assurance ("RQA") 2-Year Warranty. Because Radwell is not an authorized distributor of RISCN1 products, the Original Manufacturer's warranty may not apply.

Radwell Certified Surplus

RQANS1
Radwell Quality Assurance NEVER USED Surplus Level 1
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQANS1 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
  • The products are genuine, in surplus never used original packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • For quality assurance purposes some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity, or it indicates that the previous owner opened the seal. In either event, the unit will go through Radwell's Quality Assurance review;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQANS1 products to RPMFN1 lines;
  • In stock items ship in 1-2 days to ensure Radwell's Quality Assurance inspections. Some eligible products may ship within 24 hours.
  • All RQANS1 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQANS1 products, the Original Manufacturer's warranty may not apply.
RQANS2
Radwell Quality Assurance NEVER USED Surplus Level 2
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQANS2 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, and direct from user tool cribs;
  • The products are genuine, in surplus never used Radwell packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • If in factory packaging, the unit will not likely have a factory seal. The unit will go through Radwell's Quality Assurance review;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQANS2 products to RPMFN1 lines;
  • In stock items ship in 2-5 days to ensure Radwell's Quality Assurance inspections. Some eligible products may ship within 24 hours;
  • All RQANS2 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQANS2 products, the Original Manufacturer's warranty may not apply.
RQAUS1
Radwell Quality Assurance USED Surplus Level 1
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQAUS1 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, and direct from user tool cribs;
  • The products are genuine, used, and packed in Radwell packaging, and they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • The products may show signs of use and may be marked with evidence of the prior owner's use (e.g., tracking numbers, identification tags, etc.);
  • All products go through Radwell's rigorous quality assurance process;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQAUS1 products to RPMFN1 lines;
  • Ships in 2-10 days to ensure Radwell' s Quality Assurance inspections if in stock;
  • All RQAUS1 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQAUS1 products, the Original Manufacturer's warranty may not apply.

Condition Codes for Rockwell Allen Bradley

RQAS1
Radwell Quality Assurance Surplus Level 1
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS1 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, or direct from user tool cribs;
  • The products are genuine, in original packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • For quality assurance purposes some products may not have a factory seal. This denotes that the product was inspected to ensure quality and authenticity, or it indicates that the previous owner opened the seal. In either event, the unit will go through Radwell's Quality Assurance review;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQAS1 products to RPMFN1 lines;
  • In stock items ship in 1-2 days to ensure Radwell's Quality Assurance inspections. Some eligible products may ship within 24 hours.
  • All RQAS1 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQAS1 products, the Original Manufacturer's warranty may not apply.
RQAS2
Radwell Quality Assurance Surplus Level 2
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS2 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, and direct from user tool cribs;
  • The products are genuine and packed in Radwell packaging, but they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • If in factory packaging, the unit will not likely have a factory seal. The unit will go through Radwell's Quality Assurance review;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQAS2 products to RPMFN1 lines;
  • In stock items ship in 2-5 days to ensure Radwell's Quality Assurance inspections. Some eligible products may ship within 24 hours;
  • All RQAS2 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQAS2 products, the Original Manufacturer's warranty may not apply.
RQAS3
Radwell Quality Assurance Surplus Level 3
  • Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of RQAS3 products unless explicitly stated otherwise;
  • Radwell sources these products through independent channels including Original Equipment Manufacturers (OEM), Internet exchanges, direct or independent distributors, miscellaneous resellers, auctions, and direct from user tool cribs;
  • The products are genuine, may have previously been powered, and packed in Radwell packaging, and they may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin, accessories and other items included with the product, the language used on the packaging, parts and instructions, and the contents of any printed material;
  • The products may show signs of use and may be marked with evidence of the prior owner's use (e.g., tracking numbers, identification tags, etc.);
  • All products go through Radwell's rigorous quality assurance process;
  • Radwell's engineering team does not make any recommendations regarding this product;
  • Radwell's engineering team offers services to upgrade or replace RQAS3 products to RPMFN1 lines;
  • Ships in 2-10 days to ensure Radwell' s Quality Assurance inspections if in stock;
  • All RQAS3 items purchased from Radwell International are covered by Radwell's industry-leading RQA 2-Year Warranty. Because Radwell is not an authorized distributor of RQAS3 products, the Original Manufacturer's warranty may not apply.
Note
Regarding Rockwell Allen Bradley Products
Rockwell Disclaimer: The product is used surplus. Radwell is not an authorised surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorised dealers. Because Radwell is not an authorised distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Radwell makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Radwell also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Radwell also makes no representations as to your right to install any such firmware on the product. Radwell will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

1. Supply Chain Surcharge Fee:

1.1. Due to huge demands in the global supply chain network, shortages in raw materials (from cardboard and metal to electronics and componentry) have led to a demand that far exceeds supply and as a result we are seeing a global increase in all costs from our suppliers. Therefore we have instituted a SUPPLY CHAIN FEE of $ 10.00 per order. This has been a difficult decision, but we make it to ensure we can continue to be your number one supplier of choice.

2. Surplus Standard Delivery Time:

2.1 We ship thousands of units every day and all of them go through the same strict Quality Assurance system. To complete Quality Control and Testing, we require 1-2 business days for RQANS1, 2-5 business days for RQANS2, and 2-10 business days for RQAUS1.

2.2 If your order is not a true Emergency, then Radwell.de will make every effort to ship within 48 hours of your order being confirmed, at no extra charge. Emergency same day Quality Control/Testing delivery time is only available where an Express Fee is charged.

2.3 If you request us to ship the item(s) by UPS Next Day or Second Day Air (etc.) without choosing to pay the Rush Fee, the lead time will be 2-10 business days before we ship. If you need us to ship within 24 hours of your order please contact your sales representative or email [email protected] or call 01782 576800 or +44 1782 576800 and request Emergency Rush Service.

3. Delivery Time on Factory New Products (FNFP):

3.1 Order shipment will be confirmed before the end of the next business day.

4. Emergency EXPRESS Service:

4.1 Same Day Quality Control, Repair and Testing lead time is Available. We can ship same day on emergency orders received prior to 3 p.m. EST (U.S.). Rush Fee is 20% of order volume (€75.00 minimum)(limited to product/repair availability).

4.2 Rush Surplus Orders Received after 3 P.M. GMT Ship the next business day with Rush Fee applied.

5. Please Read - Express Order Statement:

5.1 Radwell.de would like to meet your order needs in the best way possible. We must therefore include a surcharge for same day Quality Control/Testing to protect true machine down high priority shipping requests. We do this to guarantee a customer in a true crisis situation priority shipment.

5.2 Every item leaving Radwell.de must be reviewed and tested by Quality Control and be packaged and inspected before leaving the building. We charge a 20% surcharge to prevent the system from accepting non-critical orders as express orders.

5.3 We handle 20-30 true same day emergencies everyday. We ship thousands of units everyday and all of them go through the same Quality Control system. We must therefore make a surcharge for moving a unit to the front of the line and directly to a Quality Control Team Member.

5.4 Radwell.de will make every effort to ship units not required for a true emergency within 48 hours of your order being confirmed and with no surcharge being made.

6. Payment for goods and payment of applicable taxes:

6.1 The customer confirms that any supplied credit card or similar information is true and correct and that the customer has all rights to these, that all charges will be honoured by the customer's credit card company and that it will pay all credit card fees as charged.

6.2 Customers shall also pay all applicable sales taxes. Customers shall indemnify, defend and hold Radwell and its personnel harmless against any claims against some or all of these in relation to this.

7. International Orders

7.1 Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country.

7.2 Customs clearance charges must be paid by the recipient. We have no control over these charges and are unable to predict the levels of these charges.

7.3 Customs policies vary widely from country to country. Please contact your local customs office for information. Customs clearance payments and/or procedures may result in delays beyond our delivery estimates.

7.4 Credit Card verification may take up to 72 hours. Wire Transfers: Allow 3 - 5 business days for receipt of funds.

7.5 Radwell International’s Emergency Testing Service will expedite the orders, sales, processing, testing, quality assurance, and packaging processes but will not expedite the Credit Card Verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are separate processes/businesses from those of Radwell International, Inc.

7.6 This transaction shall become immediately void and unenforceable if any part of this transaction contravenes U.S. Export laws.

8. Minimum Order Charge

8.1 There is a €40.00 minimum order requirement to ensure we maintain a high quality process.